modeling the effect of social media based brand communities on value creation practices, brand trust and loyalty

Authors

الهه حسینی

دانشجوی دکتری مدیریت ورزشی، دانشکدۀ تربیت بدنی و علوم ورزشی، دانشگاه مازندران، بابلسر، ایران معصومه کلاته سیفری

استادیار، گروه مدیریت ورزشی، دانشکدۀ تربیت بدنی و علوم ورزشی، دانشگاه مازندران، بابلسر، ایران

abstract

the aim of this study was to identify the model of the effect of brand communities based on social media on value creation practices, brand trust and brand loyalty. the statistical population consisted of all members of sport brand communities of social media in mazandaran province and 115 subjects were selected as the sample. for data collection, brand communities (laroche et al., 2012) questionnaires was used after its validity and reliability were confirmed. the results showed a positive and significant relationship between brand communities and brand trust and social networks, social interaction, perception management and brand application. there was a positive and moderate relationship between brand trust and brand loyalty. path analysis test showed that brand communities directly influenced value creation practices. social interaction and perception management directly and positively affected brand trust but social networks and brand application had no significant effects on brand trust. the section of total effect indicated that brand trust had a positive and direct effect (β = 0.60) on brand loyalty. the endogenous variable r-square indicated that %36 of variance in brand loyalty could be explained by exogenous variables. finally, all fit indexes showed a good fit of the model.

Upgrade to premium to download articles

Sign up to access the full text

Already have an account?login

similar resources

The effects of social media based brand communities on brand community markers, value creation practices, brand trust and brand loyalty

Social media based brand communities are communities initiated on the platform of social media. In this article, we explore whether brand communities based on social media (a special type of online brand communities) have positive effects on the main community elements and value creation practices in the communities as well as on brand trust and brand loyalty. A survey based empirical study wit...

full text

The Impact of Social Media Marketing on Brand Loyalty

This article is "Retracted" at 2018/04/04 due to "Plagiarism" totally from "Erdoğmuş, İ. E., & Cicek, M. (2012). The impact of social media marketing on brand loyalty. Procedia-Social and Behavioral Sciences, 58, 1353-1360."

full text

The Role of Trust on Brand Loyalty and Brand Equity

This study aims to identify the mediating effect of trust on brand loyalty and brand equity. Three antecedents including cognitive and experiential factors are evaluated to identify their direct effects on brand loyalty and brand equity. Their indirect effects through trust are also evaluated. This study conducted a survey through both paper-based and online based survey. The respondents were 2...

full text

Impact of Digital Media on Brand Loyalty and Brand Positioning

The objective of this research was to find out the importance of digital media and business to increase their revenues and market their products in a better way. Another objective of this research to differentiate between conventional and new media and to view the level of awareness about their concept among people. This research is exploratory and research design is qualitative in nature. We c...

full text

Impact of Consumer Social Responsibility and Brand Social Responsibility Image on Brand Loyalty

The present paper focus on ITC notebook and try to understand consumer social responsibility for  cause related brand and how their preference level changes with different firm donations, and how this activity leads to brand loyalty in long run. An experimental design with 693 participants was used. The results shows that consumers like cause related marketing campaigns and ready to do extra ef...

full text

My Resources

Save resource for easier access later


Journal title:
مدیریت ورزشی

جلد ۸، شماره ۶، صفحات ۹۰۷-۹۲۱

Hosted on Doprax cloud platform doprax.com

copyright © 2015-2023